Terms of Service

Last updated 14 November 2026

These terms are an agreement between you (the business that creates a Sambung workspace, and its users) and KEVA Technologies Sdn Bhd ("KEVA", "we"), the company that provides Sambung. By creating a workspace or using Sambung you agree to them.

The service

Sambung is a shared inbox and CRM for WhatsApp, Messenger and Instagram, with automated flows, appointments, broadcasts, ad reporting and optional AI replies. Features may change as we improve the service.

Your account

• You must give accurate details and keep your login secure. You are responsible for what your team does in your workspace.
• You must be at least 18 and able to act for the business you sign up.

Meta platforms

Sambung connects to the WhatsApp Business Platform and other Meta products. You must follow Meta's terms and policies, including the WhatsApp Business Messaging Policy and Commerce Policy. Meta charges for some WhatsApp messages; these charges are billed to your business by Meta or through your WhatsApp account's payment method, unless we agree otherwise in writing.

Acceptable use

You must not use Sambung to:

• message people who have not agreed to hear from you, or keep messaging people who opted out;
• send spam, scams, or illegal, misleading or harmful content;
• break the law, including Malaysia's PDPA and consumer protection laws;
• try to break, overload or get around the security of the service.

We may suspend a workspace that breaks these rules or puts the service or its phone numbers at risk.

Your data

You own your workspace's data, including your customers' messages. You are responsible for having a lawful basis to collect and message your customers. We process that data for you as described in the Privacy Policy.

AI features

AI replies and suggestions can be wrong. You decide whether to turn them on and you are responsible for the messages your workspace sends.

Fees

Paid plans are billed as shown when you subscribe. Unless stated otherwise, fees are in Malaysian ringgit and are not refundable for a billing period already started.

Ending the service

You can stop using Sambung and ask us to delete your workspace at any time (see Data deletion). We may end the service with 30 days' notice, or straight away if you seriously break these terms.

Liability

Sambung is provided "as is". We work to keep it available but do not promise it will be error-free or uninterrupted, and we are not responsible for outages of Meta's platforms. To the extent the law allows, our total liability is limited to the fees you paid us in the 12 months before the claim.

Law

These terms are governed by the laws of Malaysia.

Contact

Email keva.aitech@gmail.com.